At Zapvu, customer satisfaction is important to us. If your item arrives defective, damaged, incorrect, or fails to arrive within the expected timeframe, we’re ready to assist you with a return or exchange.

Return Policy

We only accept returns for defective, damaged, or incorrect items. Returns for non-defective products (such as change of mind or unwanted items) are not accepted.

You have 30 days from the date of purchase to request a return for qualifying items.

To qualify for a return:

  • The item must be unused, undamaged, and in its original condition.
  • Products must be returned in their original packaging. If unavailable, please pack the item securely to prevent damage during return transit.
  • A receipt or proof of purchase is required for all return requests.
  • The return address will be provided with the return label, as it may vary based on the product type and the shipping warehouse location.
  • Final sale items, including promotional or discounted products, are not eligible for return unless they arrive defective.
  • Please do not ship returns directly to the product manufacturer.

We reserve the right to refuse returns that do not meet the above conditions.

Exchanges

We only accept exchanges for defective, damaged, or incorrect items.

Exchanges for non-defective products are not accepted.

Shipping times for exchanged items may vary based on your delivery address.

Refunds (if applicable)

If your qualifying item arrives defective, damaged, incorrect, or fails to arrive within the expected timeframe, you may request either a full refund or a replacement at no additional cost, provided the request is made within 30 days of purchase.

Once we receive and inspect your return, you will receive an email confirmation regarding the status of your refund. If your return is approved, your refund will be issued to the original payment method within 3 business days.

Late or Missing Refunds

If you have not received your refund within the expected timeframe:

First, check your bank account or contact your credit card issuer, as processing times may vary by financial institution.

If the refund is still not visible after several business days, please contact us at contact@zapvu.com or call us at +1 (785) 640-8089 for further assistance.

Return Shipping

Customers are responsible for the cost of return shipping unless the item received is defective or incorrect. Return shipping fees are non-refundable and, if applicable, will be deducted from your total refund amount.

Contact Us

For any further questions or concerns about returns, exchanges, or refunds, feel free to reach out to us:

Thank you for choosing Zapvu.